auwin Casino – Privacy Policy

1. Introduction

auwin ("auwin," "we," "us," "our") is committed to protecting the privacy and personal data of all players who access the auwin online casino and sports betting platform at auwin.one. This Privacy Policy ("Policy") explains how auwin collects, uses, discloses, stores, and protects personal information relating to registered players and site visitors, in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission of the Philippines ("NPC").

By registering an account at auwin, accessing the platform, or submitting personal information through any channel, you consent to the collection and processing of your personal data as described in this Policy. If you do not agree with any provision of this Policy, you should not register an account or continue to use the auwin platform.

This Policy should be read alongside auwin's Terms & Conditions and Responsible Gaming policy, which together form the complete set of agreements governing your relationship with auwin.

2. Personal Data We Collect

auwin collects personal data through multiple touchpoints across the account lifecycle. The categories of personal data we collect include:

2.1 Registration Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used to verify you are 21 years of age or older);
• Philippine mobile number (used as your account identifier and for OTP authentication);
• Email address (where provided, used for account communications);
• Username or account alias chosen during registration.

2.2 Identity Verification (KYC) Data

• Copies or photographs of valid Philippine government-issued identification documents (e.g., Unified Multi-Purpose ID, SSS card, Philippine Passport, driver's licence, PhilHealth ID, Postal ID);
• Proof of address documentation (e.g., utility bills, bank statements dated within 90 days);
• Selfie or liveness verification images where required for enhanced KYC;
• Source-of-funds documentation where applicable under anti-money laundering requirements.

2.3 Financial & Transaction Data

• GCash or Maya account mobile number associated with payment transactions;
• Bank account details (account name, account number, bank name) where bank transfer is used;
• Transaction history including deposit amounts, withdrawal amounts, dates, and method used;
• Wallet balance and bonus balance records.

2.4 Gaming Activity Data

• Game session logs including games played, wagers placed, results, and session durations;
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cooling-off periods);
• Promotion and bonus usage records.

2.5 Technical & Device Data

• IP address at the time of login and transactions;
• Device type, operating system, and browser type;
• Geolocation data (city/region level, used to verify jurisdictional eligibility);
• Cookie identifiers and session tokens (see Section 7).

2.6 Communications Data

• Records of live chat conversations with auwin support agents;
• Email correspondence submitted to auwin support channels;
• Survey responses or feedback submitted through the platform.

3. How auwin Uses Your Personal Data

auwin processes your personal data for the following purposes:

• Account Creation & Management: To register your account, verify your identity, maintain your account records, and provide access to the platform;
• Age Verification & KYC Compliance: To verify that you are 21 years of age or older and to comply with PAGCOR-mandated Know Your Customer obligations;
• Payment Processing: To process deposits, withdrawals, and refunds via GCash, Maya, BPI, BDO, Metrobank, and other payment providers;
• Anti-Money Laundering (AML) & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, and other financial crimes in compliance with the Anti-Money Laundering Act (AMLA) of the Philippines;
• Platform Operation & Game Integrity: To operate games fairly, resolve disputes, maintain game logs, and audit gaming activity;
• Responsible Gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support;
• Customer Support: To respond to your enquiries, complaints, and account-related requests through live chat and email;
• Marketing & Promotions: To send promotional communications about auwin offers, bonuses, and new games — subject to your communication preferences and applicable opt-out rights;
• Legal & Regulatory Compliance: To comply with PAGCOR regulations, NPC requirements, court orders, and other applicable legal obligations;
• Platform Security & Improvement: To monitor for security threats, improve platform performance, and develop new features based on aggregated usage data.

4. Legal Basis for Processing

auwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform the contract between you and auwin — including account management, payment processing, and game operation;
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine law;
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time by contacting auwin support.

5. Data Sharing & Disclosure

auwin does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Game Software Providers: Third-party game providers (including JILI Games and others) receive limited gameplay data necessary to deliver game sessions. These providers are contractually bound to data protection obligations.
• Payment Processors: GCash (Mynt), Maya (PayMaya), BPI, BDO, Metrobank, and other payment providers receive the transaction data necessary to process deposits and withdrawals.
• KYC & Verification Services: Third-party identity verification providers may process KYC documents on auwin's behalf, subject to strict confidentiality agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies — where disclosure is required by law or regulatory instruction.
• Fraud Prevention Networks: Shared data with fraud prevention services to identify and prevent fraudulent accounts and transactions across the industry.
• Corporate Transactions: In the event of a merger, acquisition, or sale of substantially all of auwin's assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom auwin shares personal data are required to process that data only for the specified purpose and to maintain appropriate security measures.

6. Data Retention

auwin retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:

• Account & KYC Records: Retained for a minimum of 5 years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements;
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction;
• Game Session Logs: Retained for a minimum of 2 years to support dispute resolution;
• Support Communications: Retained for 2 years following resolution of the relevant enquiry;
• Marketing Consent Records: Retained until consent is withdrawn or for 3 years from last marketing interaction, whichever is earlier.

Following expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with auwin's data destruction procedures.

7. Cookies & Tracking Technologies

auwin uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and analyse platform usage. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for platform operation — including session authentication tokens and security cookies. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings and game lobby view preferences.
• Analytics Cookies: Collect aggregated, anonymised data about how players interact with the auwin platform — used to improve performance and user experience.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

You may manage non-essential cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the auwin platform. auwin does not use third-party advertising cookies for the purpose of behavioural advertising on external websites.

8. Security Measures

auwin implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction:

• SSL/TLS encryption on all data transmitted between your device and the auwin platform;
• Encryption of sensitive data at rest, including payment details and KYC documents;
• Multi-factor authentication (OTP) for account login;
• Role-based access controls limiting internal access to personal data to authorised personnel only;
• Regular security audits and penetration testing of the auwin platform infrastructure;
• Incident response procedures including breach notification to the NPC and affected players where required by law.

While auwin takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your auwin login credentials. Notify auwin support immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by auwin:

• Right to be Informed: The right to be informed of the personal data auwin collects and how it is processed — as set out in this Policy;
• Right of Access: The right to obtain a copy of the personal data auwin holds about you;
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected;
• Right to Erasure: The right to request deletion of your personal data, subject to auwin's legal retention obligations under PAGCOR and AMLA regulations;
• Right to Object: The right to object to the processing of your personal data for marketing purposes or on grounds of legitimate interest;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, machine-readable format where technically feasible;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact auwin's Data Protection Officer via live chat or by email at [email protected]. auwin will respond to all data rights requests within 30 calendar days of receipt. Certain rights may be limited where retention is required by law.

10. Children & Minors

The auwin platform is strictly for adults who are 21 years of age or older in accordance with PAGCOR regulations. auwin does not knowingly collect personal data from persons under 21. If auwin becomes aware that an account has been registered by a person under 21, the account will be immediately suspended, all funds will be returned in accordance with responsible gaming procedures, and any personal data will be deleted.

If you believe that a minor has accessed or registered an account at auwin, please contact support immediately at [email protected].

11. International Data Transfers

Some of auwin's third-party service providers — including game software suppliers and cloud infrastructure providers — may process personal data outside the Philippines. Where such transfers occur, auwin ensures that appropriate safeguards are in place, including contractual data protection clauses that require recipients to maintain standards equivalent to those required under the Data Privacy Act of 2012.

auwin does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate transfer mechanisms and obtaining any necessary NPC approvals.

12. Changes to This Privacy Policy

auwin may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, auwin will notify registered players via SMS to the registered mobile number and/or by displaying a prominent notice on the platform.

The "Last Updated" date at the top of this Policy indicates the most recent revision. Continued use of the auwin platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting auwin support.

13. Contact & Data Protection Officer

For any questions, concerns, or requests related to this Privacy Policy or your personal data rights, you may contact auwin through the following channels:

• 24/7 Live Chat: Available directly on the auwin platform. Average response time: 3–5 minutes. Filipino-speaking agents available.
• Email: [email protected] — for data rights requests and privacy-related enquiries.

auwin serves players nationwide including Metro Manila, Cebu, Davao, Quezon City, Makati, and across all regions of the Philippines. Our support team handles privacy enquiries in both English and Filipino.

If you are not satisfied with auwin's response to a privacy concern, you have the right to file a complaint directly with the National Privacy Commission of the Philippines at their official government channels.